Our Support Commitments
- Fast and efficient client support team
- Email and phone support, replay to customers within 48 hours
- Scanners and software have been designed to collect data remotely to facilitate and speed-up issue diagnostic
WE FOCUS ON CUSTOMER NEEDS
Innovative technology
High-quality products
Reliable after-sales services
Our Support Team
Innopsys has a full team of 4 experts to diagnose the issues and help customers :
- Remote control of computer and scanner over the Internet to decrease resolution delay (Team Viewer, GoToMyPC, …)
- Installation and training can be done by remote in all over the world
- Preventive maintenance on customer site (Europe/USA)
Our Support Skills
- More than hundred instrument supported in a year with less than 5 days turnaround time
- Remote control diagnostic with data analysis
- Real wear intervention
- Custom support for customer convenience
- A multitalented team : Mechanical engineering, Physics, Optics, Biology, Biochemistry and physics of life, Software, Electronics and Computer Science
Satisfaction Rate
92%
